Common problems that everyone has to face every day. From going to work, resting, or playing Facebook... The way to look at the problem in detail and subtlety, the way to state the problem directly and sharply to the end, the way to write concisely and deeply. In order to be able to empathize, remind yourself – but as to share – you need to "take responsibility for what you do and what you say". The book is extremely attractive for the above reasonsNhung van đe chung ma hang ngay ai cung phai gap. Tu viec đi lam, nghi ngoi, hay choi facebook... Cach nhin van đe chi tiet va tinh te, cach neu van đe truc tiep va sac sao đen tan cung, cach viet gon va sau. Đe co the đong cam, tu nhac minh – ma nhu la chia se – can phai “tu chiu trach nhiem nhung gi minh lam va minh noi”. Cuon sach vo cung loi cuon chinh vi nhung ly do tren